Privacy Policy
Effective Date: 1 Nov 2025
Brand: TrueVisual

1. Introduction

At TrueVisual, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile app, website, and related services.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

a. Information You Provide Directly

  • Account details such as your name, email address, and contact information.
  • Uploaded photos, videos, or location-tagged captures that you choose to store or share.
  • Feedback or support messages you send to us.

b. Information Collected Automatically

  • GPS location, date, and time when using the camera features.
  • Device details such as model, operating system, and performance logs.
  • Basic usage analytics to improve reliability and user experience.

3. How We Use Your Information

We use your data to:

  • Verify and tag captures with accurate location and timestamp data.
  • Maintain account and subscription services.
  • Provide reports, summaries, and downloadable logs for your activities.
  • Improve app performance and troubleshoot issues.
  • Comply with applicable legal, regulatory, or security requirements.

4. Data Storage and Retention

Your data is stored securely on protected servers.

  • We retain information only as long as necessary to fulfill the purposes outlined above.
  • You can request deletion of your data at any time through the app or support portal.

5. Sharing of Information

We do not sell or trade your personal data.
We may share limited data only when:

  • Required by law, court order, or government request.
  • Necessary for trusted service providers (e.g., cloud storage, payment processing) under strict confidentiality agreements.
  • You explicitly choose to share your data or reports.

6. Data Security

We use encryption, secure connections, and access controls to protect your information. While no system is completely secure, we take all reasonable steps to safeguard your data from unauthorized access or misuse.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data.
  • Export your records in standard formats (CSV/PDF).
  • Withdraw consent or deactivate your account at any time.

For requests, please get in touch with us at puneet@truevisual.io.

8. Children’s Privacy

TrueVisual is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be communicated through the app or our website, and the latest version will always be available online.

10. Contact Us

For any questions, feedback, or privacy-related concerns, please reach out to:
TrueVisual
Visit: https://truevisual.io/contact
Email: puneet@truevisual.io

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